11/9/2023 0 Comments Remote everywhereBut remote work still represents several challenges, and some of them are critical for CX operations. There were security and other glitches in the beginning, but results were positive overall.Ī few years later, most logistical issues have been addressed, and the benefits of working from home cannot be overlooked today. Suddenly, it was possible to implement tools to allow remote working. The benefits and challenges of remote workĭuring the pandemic crisis, remote work became (almost) mandatory within days, and organizations needed to find solutions to guarantee service continuity. The solution might be a hybrid approach combining work from home and from the office. While work from home is definitely a step in the right direction, it also comes with some issues that need to be addressed. Organizations need to find ways to offer their employees this flexibility in order to attract and retain talent and improve the employee experience. There’s no turning back today: remote work has become the new normal, and employees appreciate working at home: A recent survey by IPSOS for McKinsey shows that in the U.S., 87% of employees would work flexibly if given the opportunity, and 58% work from home at least one day per week. But still, only a few organizations took the leap - until very recently. ![]() Technology has made major progress since making remote work a lot easier. Although the benefits of working remotely have been known for a long time (a first study on “ telecommuting” was published as early as the 1970s), few organizations had been willing to implement it, as it would have been disruptive and required major changes and investments.
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